PAYMENT & CONTRACT – A deposit 1/3 of the total price is due with the Booking Form or in the case of bookings over nine months in advance a £100 deposit followed by a second stage 25% deposit three months before arrival. The deposit is treated as part payment of the total holiday price and is non-refundable (except as stated in these Booking Conditions). When a reservation is made 42 days or less before arrival, the full holiday price is payable on booking and is similarly non-refundable. On receipt of the completed Booking Form and deposit (or full payment) we will forward our confirmation; it is then that a contract exists between ourselves, Woodcombe Lodges (The Owner), and the person who signed the booking form (The Hirer). If a booking is not accepted, the deposit (or price paid) will be refunded in full. The balance of the holiday price is payable 6 weeks before arrival and if it is not received on time we reserve the right to cancel the booking (and retain moneys paid) in order to be able to offer the accommodation to other Hirers. (cancellation see below)
CORONAVIRUS NEW BOOKINGS MADE BETWEEN 10 MARCH 2020 and 30 MAY 2020
Recognising the uncertainty caused by the current outbreak we want to do the best we can for our guests. We have therefore decided that bookings will become transferable should your holiday be blocked by Lock Down Measures. Holidays booked for over six people will still be valid and you will be expected to reduce your numbers to within any regulations. Should this occur and we can find an alternate booking your holiday can be deferred as above. Any payments made can be carried forward against those future bookings.
We are not a large business so are very dependant on the support of our guests so would be grateful if you only use this option if absolutely necessary.
ELECTRICITY – For arrivals between the Spring Bank Holiday week and the end of September, all electricity is included in the price. For arrivals during the rest of the year, consumption is payable, at cost, at time of departure.
OCCUPANCY – Bookings are from 3.00 pm on the day of arrival until 10.00 am on the morning of departure. The property must not be occupied by more than the number of persons whose names are entered on the booking form or as other wised agreed. The Hirer agrees to vacate the property by the due time and to leave it in a clean and tidy condition, otherwise a cleaning charge may be levied.
DAMAGE, LOSS & NUISANCE – The Hirer agrees:
(a.) That supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Hirer at all times.
(b.) To pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation.
(c.) Not to cause nuisance or annoyance to occupants of nearby property.
(d.) To allow reasonable access to the property by the Owner if it is deemed necessary.
If in the opinion of the Owner the Hirer or any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be discharged and the Owner repossess the property immediately The Hirer will remain liable for the whole cost of hire and no refund shall be due
SECURITY – The doors must be locked and windows closed whenever the property is unoccupied.
PETS – Pets may be accepted subject to prior agreement in the Lodges only. Dogs must never be left in the property on their own and are accepted only on the condition that they are exercised in the designated area and are kept on the lead at all times. Any fouling in the grounds must be cleaned up immediately by the Hirer Dogs are not allowed on beds, chairs or sofas, the Hirer is responsible for bringing suitable bedding for them.
CANCELLATION & INSURANCE – Once a booking is confirmed the Hirer is responsible for the total cost of the holiday In the event of cancellation by the Hirer the Owner will endeavour to re-let the property and if successful will refund any monies paid less the non-refundable deposit. To protect against such loss it is recommended that insurance against cancellation is taken out at the time of booking.
LIABILITY – The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its plumbing, electrical services or otherwise, or exceptional weather Furthermore no responsibility is accepted for loss or damage of property (including pets), vehicles or vehicle contents belonging to the Hirer or any member of the party during their occupancy.
COMPLAINTS – If in the opinion of the Hirer there are grounds for complaint, it is the duty of the Hirer to take it to the Owner immediately and in any event before departure to allow remedial action to be taken. It is specifically agreed that failure by the Hirer to notify the Owner of any complaint in accordance with this timescale will entitle the Owner to refuse to entertain the complaint, irrespective of its merits.
DESCRIPTIONS – Whilst the Owner makes every effort to ensure the accuracy of property descriptions, these are inevitably subjective and are for guidance only If there are any points of particular importance please contact the Owner to clarify information. Whilst the Owner has taken all responsible steps to ensure that the information contained in its brochures tariffs, leaflets and advertisements are accurate the Owner reserves the right to alter, substitute or withdraw any facility or amenity.
BY USING OUR WI-FI SYSTEM YOU AUTOMATICALLY AGREE TO THE FOLLOWING TERMS AND CONDITIONS OF USE.
This is a legal agreement (“Agreement”) between you and A & N HANSON AND WOODCOMBE LODGES governing your access to and use of this WiFi Service (the “Service”).
By using the wireless network you are acknowledge that you have read all the terms and conditions of this agreement, understand them, and agree to be legally bound by them.
A & N HANSON AND WOODCOMBE LODGES reserves the right to monitor your communications and activities via this service (including their content) during transmission and in connection with use of this Service, and may disclose any such information for purposes of ensuring your compliance with this agreement, applicable law, cooperating with legal authorities, and otherwise protecting the rights, property and interests of A & N HANSON AND WOODCOMBE LODGES.
You agree that your use of this service is a privilege and not a right. You agree that you are fully responsible for your activities while using this Service (including for any content, information and other materials you access or transmit via this Service), and that you shall bear all risks regarding use of this Service. You agree not to use this Service to engage in any prohibited, unlawful, infringing, tortious or harmful conduct; violate another party’s intellectual property, privacy or other rights; or otherwise interfere with the operation, use or enjoyment of any service, system or other property.
You are responsible for your security and privacy. There are privacy and security risks associated with wireless communications and the Internet generally. You acknowledge that A & N HANSON AND WOODCOMBE LODGES makes no assurance that your communications or activities will be or will remain private or secure, and agree that A & N HANSON AND WOODCOMBE LODGES assumes no responsibility in that regard. You agree that you, and not A & N HANSON AND WOODCOMBE LODGES, are solely responsible for your own privacy and security in using this Service, and for implementing any protections you deem to be appropriate to protect and secure your privacy, and your activities, hardware, software and systems.
Disclaimer of warranty. You acknowledge and agree that this service is provided “as is”, “with all faults”, and “as available”, you further acknowledge and agree that A & N HANSON AND WOODCOMBE LODGES disclaims all warranties and representations of any kind, whether express, implied or statutory.
Termination of service. You agree that A & N HANSON AND WOODCOMBE LODGES may, at any time and for any reason, change, terminate, limit or suspend this Service (in whole or in part) or your access to this Service. Upon any termination, your rights to use this Service will immediately cease.
The information you supply on our booking form and during the organisation of your booking will be held on file. It will be retained by us for the purposes of managing your booking, obtaining payment and keeping you informed of the state of your booking. We will continue to hold the basic details of your names, addresses, email addresses and telephone number for potential use if you decide to book with us again. We may at some future date communicate with you by email. We do not hold details of any payment method, account numbers, password, pin numbers etc.
The information will be kept for as long as we feel you might be likely to return. You can request for it to be removed at any time. The information will be for the use of Woodcombe Lodges & Cottages only and not sold or passed to any third party other than our data/booking processing company who are obligated to keep it secure for our access only.
By completing a booking and thereby agreeing to our terms and conditions you are consenting to the above use of your data.